Technical Support / Returns
If you have technical questions about using your Aerox® Oxygen System, please contact us at technicalsupport@aerox.com.
To return Aerox products for service, please email us for a Return Material Authorization number (RMA) and refer to this number in all correspondence. In your request, please include:
Your Name
Aerox Product
Service Requested
Cell Phone / Contact Information
RETURNS
ALL RETURNS REQURE A RETURN MATERIAL AUTHORIZATION NUMBER. Returns may be made within 30 days of purchase. All merchandise must be returned in resalable condition, including original packaging. AEROX HAS A 15% RESTOCKING FEE unless noted. Oxygen Cylinders are NOT RETURNABLE. Some Items may be exchanged for Aerox credit or another product without a restocking fee. Customers are responsible for return shipping charges. Shipping charges are not refundable. DO NOT RETURN ANY CYLINDER WITH OXYGEN IN IT.
Defective equipment may be returned within 30 days of date of purchase. Contact Aerox for shipping information.
Certain items that are custom orders, custom components, masks, cannulas, and installed items are non-returnable.
Repair Station Controlled Capabilities Document
The CCD contains a listing of articles the repair station is authorized to conduct maintenance on. The articles are broken down by manufacturer, model, date they were added, and any limitations deemed necessary. The FAA issued Operations Specifications (Ops Specs) provides the necessary legal FAA authorization and framework for its use. Click here to view Ops Specs. Click here to view Capabilities
Hydrostatic Testing
Aerox provides DOT Hydrostatic testing services of your portable and on-board aviation Oxygen cylinders. Ship to Aerox’s main facility at 12871 Trade Way Drive, Suite 8 in Bonita Springs FL, 34135. Aerox works with the highest quality and trained testing services companies in the industry. Leave your hydrostatic testing services to the Aerox team.
