Repair Station and Support

Technical Support / Returns

If you have technical questions about using your Aerox® Oxygen System, please contact us at [email protected].

To return Aerox products for service, please email us for a Return Material Authorization number (RMA) and refer to this number in all correspondence.  In your request, please include:

Your Name

Aerox Product

Service Requested

Cell Phone / Contact Information

 

RETURNS 

ALL RETURNS REQURE A RETURN MATERIAL AUTHORIZATION NUMBER.  Returns may be made within 30 days of purchase.  All merchandise must be returned in resalable condition, including original packaging. AEROX HAS A 15% RESTOCKING FEE.  Items may be exchanged for Aerox credit or another product without a restocking fee.  Customers are responsible for return shipping charges. Shipping charges are not refundable.  DO NOT RETURN ANY CYLINDER WITH OXYGEN IN IT.

Defective equipment may be returned within 30 days of date of purchase.  Contact Aerox for shipping information.

Certain items that are custom orders, custom components, masks, cannulas, and installed items are non-returnable.  

 

Repair Station Controlled Capabilities Document

The CCD contains a listing of articles the repair station is authorized to conduct maintenance on. The articles are broken down by manufacturer, model, date they were added, and any limitations deemed necessary. The FAA issued Operations Specifications (Ops Specs) provides the necessary legal FAA authorization and framework for its use. Click here to view.

Hydrostatic Testing

Aerox provides DOT Hydrostatic testing services of your portable and on-board aviation Oxygen cylinders. Ship to Aerox’s main facility at 25190 Bernwood Drive in Bonita Springs FL, 34135. Aerox works with the highest quality and trained testing services companies in the industry. Leave your hydrostatic testing services to the Aerox team.

Aerox Cylinders

Repair Station Certification

Click here to view our repair station certification.

Aerox®, the Aerox® logo, and Aerox® Aviation Oxygen Systems are registered trademarks of Aerox Aviation Oxygen Systems®, LLC, Bonita Springs, FL. © 2021 All Rights Reserved